12-month maternity cover, full time

Are you a natural problem solver who enjoys interacting with customers? Are you looking to build on your credit control experience and move into a busy team?

ROMO, a leading privately-owned textile and wallcovering design house, is looking for an enthusiastic and confident Credit Controller join the business on a temporary basis at our Head Office based in Kirkby-in-Ashfield.

Family run since 1902, The Romo Group specialises in the supply of furnishing fabrics and wallcoverings to both the domestic and contract markets. There are currently 6 design houses operating within The Romo Group, each with its own unique style. For more details about the company and our brands please visit: www.romo.com

The Credit Control team are responsible for implementing and administering credit control procedures to minimise bad debts and slow payments without restricting turnover. The successful candidate should be highly organised, enjoy working to set targets, have meticulous attention to detail, and enjoy using their own initiative as well as working as part of a busy team.

Main responsibilities:

• Corresponding with customers on a daily basis through email and telephone conversations
• Responsible for assessing credit risk of new customers, and vetting new orders
• Regular reviewing and monitoring of held orders
• Responsible for inputting cash on to customers’ accounts
• Supporting with daily banking
• Processing credit/debit card payments, and daily credit card to cash posted reconciliations
• Supporting debt collection by telephone, letters, faxes, and emails
• Proactively dealing with and resolving customer account and payment queries
• Reviewing ongoing queries and after sales complaints with Customer Services
• Maintaining customers’ credit limits and regularly reviewing ongoing potential risk
• Maintain orderly and reconciled sales ledgers on customers’ accounts
• Preparing documents and customer debt files for legal action

Skills and Experience:

• Experience of working within Credit Control and/ or a Customer Service role
• Experience of using numerical skills within previous work
• Excellent planning skills and the ability to respond to time frames and deadlines
• Excellent problem solver with a proactive, detail orientated and flexible attitude
• Strong communication skills both written and verbal
• IT competent in Microsoft Word and Excel

If you believe you have the relevant skills and would like to be considered for this role, please submit an up to date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to recruitment@romo.com for the attention of the Credit Control Manager.

The Romo Group are not actively recruiting for a position, but we are always interested to hear from talented Textile Designers. With six established brands, each with their own unique character and style, we offer a diverse range of fabrics, wallcovering, trimmings and accessories to suit customers’ tastes and needs worldwide.

Each brand has its own in-house design studio some located at our Head Office in Nottinghamshire while others are in London. Our designers work together on colour and design development, actively researching trends and colours, creating original designs for a variety of applications, liaising with suppliers, and visiting the printers to oversee production.

We are interested to hear from experienced textile designers who are creative and innovative, educated to a degree level in textile design, possess exceptional drawing and design skills with strong knowledge and previous experience of CAD, have excellent sense of colour, good understanding of weaving techniques, be passionate about design and interiors, enjoy working as part of a team, and have proven experience in the textile industry.

To be considered for any future opportunities within one of our 6 design studios please submit an up to date CV, covering letter and portfolio to recruitment@romo.com. Please confirm your preferred: brand, location, and if you have a preferred specialism such as print, weave, wallcovering, etc. We will keep your details on file for 2 years and if a suitable vacancy arises we will contact you.

Join our dynamic team of Sales Associates and become the face of one of the most reputable, exciting and trendy companies in luxury textile design today. Our sales associates combine their passion for luxury design and expert knowledge, to assist interior designers in their product selection process. As ambassadors of the Romo brand, our showroom associates model the company’s values of integrity, originality and customer service.

If you are you looking for a successful and hip organization, that combines the nonchalant corporate culture of a Silicon Valley start-up, with the foundation of an established 5^th generation family owned business, then Romo may be your next home! We offer extremely competitive salaries, bonus potential, and a comprehensive benefits package including 401k.

What will you do?:

• Work alongside Interior Design clients to Introduce new collections and promote suitable fabric and wallcovering solutions for a wide variety of design projects
• Offer product options and “schemes” requested by interior designers via email or phone.
• Display integrity with an ever present commitment to providing the best possible customer service
• Manage all aspects of order entry, including quotes, reserves, sales order entry and order processing, along with any and all required follow up
• Maintain correct inventory levels for memo samples
• Keep product merchandising up to date according to standardized rotations.
• Maintain a fresh and sexy showroom aesthetic with frequently updated product displays
• Manage our customer base and build key relationships within the design community
• Increase our customer base through research and observation, including the use of social media in order to create new leads and become a prime designer resource
• Make a conscious effort to host and attend industry events

Requirements:

• College degree and a minimum of 2 years of experience in either Design, fashion related sales, or prior industry sales experience
• Positive, energetic, can-do attitude
• Passionate about luxury products, interior design architecture and/or fashion
• Strong analytical, communication and organizational skills
• Excellent time management and follow up skills
• Customer-driven

What's in it for you?

• A unique corporate culture with a strong focus on employee satisfaction.
• 100% covered Medical Benefits
• Dental. Life and disability Insurance
• 3 weeks of Paid Vacation
• Profit Share
• 401K with 4% match

Qualiï¬ed candidates may send resume and cover letter to:

Frederic Henry

CEO

The ROMO Group

16722 West Park Circle Drive

Chagrin Falls, OH 44023

Email: careers@romousa.com

Are you a skilled Italian linguist looking for a new challenge? Do you have a clear and methodical approach to work and enjoy using your communication skills to develop strong working relationships with people?

A unique opportunity is available for a competent administrator to join our busy and diverse Export department. With customers at the heart of our business your role will be to support our Italian speaking overseas agents, distributors and customers. You will work in collaboration with a team of expert linguists to ensure our customer journey runs smoothly by keeping them up to date through telephone and email conversations. Your linguist skills will be used to translate a mixture of PR & Marketing documents promoting our luxury fabrics, wallcoverings, trimmings and accessories which are distributed through our agents and distributors including the press.

To be successful in this role we are seeking qualified and fluent Italian speaking linguists who have either previously worked in a customer service role or have experience of working in a fast-paced environment working to tight deadlines. Whilst Italian is an essential requirement to the role, other languages would be desirable.

If you believe you have the relevant skills and would like to be considered for this role please submit an up to date CV and covering letter demonstrating your experience and interest in this role. Please send these directly to recruitment@romo.com for the attention of the Export Office Manager.

Join our dynamic team of Sales Representatives and become the face of one of the most reputable, exciting and trendy companies in luxury textile design today. You will be the driving force in developing of our sales efforts for all of Romo’s seven brands in your geographic market. Romo’s team of representatives combine their passion for sales, luxury design, and customer service to drive sales growth and market share while forging strong and meaningful relationships with the design community.

As protagonist ambassadors of the Romo brand, our Sales Representatives model the company’s values of integrity, originality and customer service, paired with a deep passion for the company’s contribution to the design profession.

If you are you looking for a successful and hip company that has the feel of a Silicon Valley start-up, with the foundation of an established 5^th generation family owned business, then Romo may be your next home! We offer competitive salaries, bonus potential, and a comprehensive benefits package including 401k.

What will you do?:

• Call on the local A&D community with the aim to grow sales and meet the agreed upon annual sales goal
• Manage our customer base and build key relationships within the design community
• Increase our customer base through research and observation, including the use of social media in order to create new leads and become a prime designer resource
• Schedule regular product presentations for new collections
• Shop designer schemes within existing product ranges
• Manage and log your sales calls in our customer service management software
• Generate a quarterly synopsis of your territory with updated goals accounts that require extra monitoring
• Display integrity and a relentless commitment to providing the best possible customer service.
• Manage customer libraries with a la carte sampling and/or other sales and marketing tools to build an optimal and easy to use product library
• Report to the Territory Manager and higher management when required.
• Make a conscious effort to partake in industry events
• Manage project leads to generate resulting product orders

Requirements:

• College degree and a minimum of 2 years of experience in either Design, fashion related sales, or prior industry sales experience
• Positive, energetic, can-do attitude
• Passionate about luxury products, interior design architecture and/or fashion
• Strong analytical, communication and organizational skills
• Excellent time management and follow up skills
• Customer-driven

What's in it for you?

• A unique corporate culture with a strong focus on employee satisfaction.
• 100% covered Medical Benefits
• Dental. Life and disability Insurance
• 3 weeks of Paid Vacation
• Profit Share
• 401K with 4% match

Qualified candidates may send resume and cover letter to:

Frederic Henry

CEO

The ROMO Group

16722 West Park Circle Drive

Chagrin Falls, OH 44023

c. 440 463 6405

Email: careers@romousa.com